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Returns & Exchanges
Easy 30-day return policy
Updated: May 2025
How to Return or Exchange
- 1
Contact us at support@petlyshop.net within 30 days of delivery.
- 2
Tell us your order number and the reason for the return.
- 3
We'll send you return instructions and a return label.
- 4
Pack the item securely in its original packaging.
- 5
Once we receive and inspect the item, we'll process your refund or exchange.
✓ Accepted
- ✓Items in original, unused condition
- ✓Items with original tags attached
- ✓Items returned within 30 days of delivery
- ✓All items in the original packaging
✕ Not Accepted
- ✕Worn or washed items
- ✕Items with removed tags
- ✕Items returned after 30 days
- ✕Items damaged due to improper use
Timeframes
📅
Return window
30 days from delivery
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Refund processing
14 days after we receive the item
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Refund to your account
3–5 business days after processing
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Exchange delivery
10–20 business days after we receive the return